Client success stories

Trusted by organisers who take exhibition revenue seriously.

From growing mid-market organisers to some of the world's largest exhibition groups - here's what our clients have achieved with Coconnex.

From the organisers

In their own words.

Ian Solomon
Director of Operations, Hyve

I have found Coconnex to be one of the best digital product suppliers in my many years within the events industry.

The product itself is excellent, but they partner the product with a team for which nothing is ever too much trouble. The speed with which they react to any requests we have for new innovation or previously unmentioned requirements is outstanding.

They have treated us as a partner in terms of the development of their platform which has allowed us to work closely with them to develop their product into something that is truly designed to be fit for purpose. The whole team ensure they not only understand their product and it’s potential capabilities, but also our systems and intentions in order to move swiftly and quickly towards our end goal – every time!

Mark McCulloch
VP Business Architecture, M20/20

Coconnex’s solutions provide several capabilities that support the Sales and Operations of our shows across USA, Europe, Asia & China but, the one that has proven most effective is the integration with Salesforce, giving us a real-time view of our sales performance in an engaging interface. Their products and services help us ‘do more with less’, by automating time-consuming tasks such as managing space allocations within a single platform, rather than relying on manual brokering and a combination of online & offline updates.

The service aspect of Coconnex’s offering doesn’t disappoint, either. Their support capability is “always on” and dependable, especially during critical times such as the run up to a show. Knowing we can rely on Coconnex allows us to focus on the show itself and not the technologies supporting it.

Coconnex are more than a supplier. They are a valued business partner who understands our business drivers and provides unconditional support to ensure we are successful.

Emma Harvey
Commercial Director, Nexus Media Events

We've had the pleasure of working with Coconnex on the ECOC Exhibition website since 2009, and they have been an invaluable partner throughout that time. Their team consistently delivers a professional, reliable, and responsive service, taking the time to understand our event and its evolving requirements. Over the years, they have helped us develop and maintain a website that supports thousands of exhibitors, visitors, and delegates from around the world. Their technical expertise, attention to detail, and ability to deliver solutions to meet our changing needs have been instrumental to the success of our online presence. What sets Coconnex apart is their commitment to building a genuine partnership. They are approachable, proactive, and always willing to go the extra mile to ensure everything runs smoothly, particularly during the busy periods leading up to our event. We would have no hesitation in recommending Coconnex to any organisation looking for a knowledgeable, dependable, and long-term web development partner.

Priyanka Choudhuri
Director, ISEEVENTUS

We have been working with Coconnex since 2023 and have adopted two of their online software applications – online exhibitor manual and the rebooking sales platform. We were initially hesitant about transitioning to this online application, but the user-friendly design and helpful support made the process smooth. Their responsiveness and dedication to our needs have been truly remarkable. Whenever we've had a question or a specific request, they've always been quick to address it, making the entire process seamless.

We highly recommend Coconnex to the event and exhibition companies looking for a reliable and trustworthy partner

Nikki Coates
DDL Conference Organiser, The Aerosol Society

Working with Coconnex has been a great experience. They supported us in setting up an interactive exhibition hall floorplan, allowing our exhibitors to easily choose and book their stands. The whole process was efficient, and the team we worked with were professional, friendly, and accommodating.

As this was our first time setting up this type of feature, Coconnex guided us through every step, offered excellent suggestions, and shared creative ideas to ensure we achieved the best possible result. We were particularly impressed with their responsiveness, whether it was making changes or accommodating last-minute tweaks, they always communicated clearly and delivered quickly.

After successfully implementing the floorplan system, we decided to add a meeting room booking feature. Although this was new for Coconnex, they delivered a fantastic solution that has saved us valuable time and further streamlined our systems.

We would highly recommend Coconnex for their professionalism, innovation, and excellent customer service.

Case studies

The detail behind the results.

Each card shows the challenge, approach, and outcome. Click 'Read more' to see the full story and any available metrics.

2 case studies

Case study

100% Floor Plan Sold Out in 5 Weeks: DDL Conference Automates Exhibitor Booking

The Aerosol Society

Interactive Floor Plan Self-Service Booking Meeting Room Booking Single Sign-On Exhibitor Experience Conference Technology

The Drug Delivery to the Lungs (DDL) conference, organised by The Aerosol Society, is a 3-day event that attracts over 1,100 attendees from around the world, including scientists, academics, clinicians, regulators, and industry experts. The conference features a large industry exhibition, expert lectures, an awards ceremony, and networking opportunities.

80%+ Exhibitors booked stands online within 3 weeks of launch

100% Floor plan sold out within 5 weeks of launch

Challenge

Running a successful 3-day event requires meticulous planning, strong project management skills, and significant effort. Led by two seasoned event professionals, the DDL team wanted to take their 36th edition to the next level. Their goals were to: Reduce the effort involved in the stand booking process by automating it Reduce the administration and improve the service to participants by automating the booking of different types of meeting rooms across the 3 days Trying to achieve this manually would have resulted in a heavy administrative burden and reduced productivity, especially for a small team. After evaluating options, the DDL team chose Coconnex as their trusted event technology partner.

Approach

Having collaborated with organisations of all sizes, Coconnex knew that automation, timing, and simplified workflows were key to streamlining sales and engagement. Coconnex configured a self-service interactive floor plan solution allowing exhibitors to easily view and book their stands online. An online meeting room booking system was also implemented. Once onboarded, exhibitors and sponsors could reserve Theatre, Classroom, or Boardroom slots, either half-day or full day, using the same credentials with which they had registered. This single sign-on approach ensured a seamless, user-friendly booking experience.

Outcome

Exhibitors enjoyed a smooth self-service experience, selecting their preferred stands using a simple online interface. Meeting room slots were booked effortlessly by participants, providing valuable opportunities and resources to maximise the benefits of attending. The DDL team saved significant time, reduced administrative stress, and delivered a seamless experience to their clients, allowing them to focus on business-critical tasks. With this increased efficiency, they were fully prepared to welcome attendees at their upcoming event this December.

""Working with Coconnex has been a great experience. They supported us in setting up an interactive exhibition hall floorplan, allowing our exhibitors to easily choose and book their stands. The whole process was efficient, and the team we worked with were professional, friendly, and accommodating. As this was our first time setting up this type of feature, Coconnex guided us through every step, offered excellent suggestions, and shared creative ideas to ensure we achieved the best possible result. We were particularly impressed with their responsiveness—whether it was making changes or accommodating last-minute tweaks, they always communicated clearly and delivered quickly. After successfully implementing the floorplan system, we decided to add a meeting room booking feature. Although this was new for Coconnex, they delivered a fantastic solution that has saved us valuable time and further streamlined our systems. We would highly recommend Coconnex for their professionalism, innovation, and excellent customer service.""

Nikki Coates, DDL Conference Organiser

Case study

Scaling 4X Without Scaling the Team: How ISEE Digitised Exhibitor Rebooking with Coconnex

ISEEVENTUS

Self-Service Rebooking Interactive Floor Plan Exhibitor Experience Trade Show Digitization Operational Scaling Exhibition Technology

The International Sourcing Exposition for Elevators and Escalators (ISEE), organised by ISEEVENTUS, is a fast-growing trade show held biennially that draws global participation. ISEE planned to scale 4X without increasing its internal team or compromising the quality of its delivery.

40%+ Exhibitors rebooked their stands for 2026 during the 2024 show itself

80%+ Improved efficiency and accuracy by automating to scale

Challenge

Scaling a show 4X in just three editions posed a major operational challenge. The ambitious growth plan placed significant pressure on the lean operating team, increasing their workload. Rising upfront costs, increased sales and marketing investment, customer acquisition efforts, and the sheer volume of coordination required to deal with venue limitations, technology integration, sponsorship, and operations threatened to overwhelm the small team. To address these challenges, ISEE partnered with Coconnex to streamline and digitise its exhibition operations.

Approach

Coconnex has been a trusted technology partner for ISEEVENTUS, having supported an earlier edition of ISEE with the Coconnex Online Exhibitor Manual. Already familiar with the platform and people, the ISEE team naturally turned to Coconnex again, this time to leverage the Interactive Floor Plan, a proven solution trusted by global brands and to become the first in India to offer self-service stand rebooking. Taking a consultative approach, the Coconnex team worked closely with the organisers to understand the transition challenges from manual processes to automated workflows. The collaboration resulted in an online rebooking process using Coconnex's Interactive Floor Plan, all managed by ISEE's small yet determined team. Initially, the online rebooking feature was made available on an invite-only basis to preferential exhibitors during a limited window at the 2024 show. After this period, the floor plan was unlocked and made accessible to all exhibitors.

Outcome

Exhibitors enjoyed an intuitive self-service interface, selecting strategic stand locations in just a few clicks. The ISEE team could achieve more with less, using the streamlined Sales View to accelerate bookings and reduce manual effort. The process set a new benchmark in India's exhibition industry, highlighting a shift toward digital-first exhibitor engagement. By partnering with Coconnex, ISEE successfully scaled operations without scaling its team. The Interactive Floor Plan empowered exhibitors, streamlined workflows, and unlocked new revenue confidence, positioning ISEE as a forward-thinking leader in the Indian exhibition landscape.

""We have been working with Coconnex since 2023 and have adopted two of their online software applications – online exhibitor manual and the rebooking sales platform. We were initially hesitant about transitioning to this online application, but the user-friendly design and helpful support made the process smooth. Their responsiveness and dedication to our needs have been truly remarkable. Whenever we've had a question or a specific request, they've always been quick to address it, making the entire process seamless. We highly recommend Coconnex to the event and exhibition companies looking for a reliable and trustworthy partner.""

Priyanka Choudhuri, Director

Who we work with

Built for exhibition organisers at every scale.

Mid-Market Trade Show Organisers

3-20 shows per year, dedicated ops function, complex floor plans, exhibitor revenue focus.

Conference + Exhibition Organisers

Events with a significant exhibition component that need the same floor plan logic and rebooking rigour as a standalone trade show.

Large-Scale Complex Shows

Enterprise organisers running multi-hall, multi-zone events with high-volume exhibitor portfolios. Proven at this scale with Hyve, Informa, and Clarion.

Join the organisers running better shows.

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